Refunds & Cancellation

Credits are prepaid usage of EjectSite, sold in bundles by HAIZOTECH. This page says exactly when you get credits back, when you get money back, and how long each takes.

1. Failed builds refund themselves

If you spend a credit on an export and the build fails, the credit is returned to your balance automatically — no ticket, no waiting. You only pay for downloads that actually build. Every credit movement, including refunds, is visible in your dashboard ledger.

2. Credits

• Credits never expire.
• A spent credit permanently unlocks that export format for that extraction — re-downloads are free and are not additional spends.
• Credits are non-transferable and have no cash value except as set out here.
• Bonus credits (signup or promotional) are free of charge and are not refundable for money in any case.

3. Money refunds

• Unused bundles: a bundle from which no credits have been spent can be refunded in full within 7 days of purchase. Ask via ejectsites@gmail.com from your account email.
• Partially used bundles are not refundable for the spent portion; we may, at our discretion, refund the unspent remainder pro-rata.
• Billing errors— double charges, a payment captured without credits arriving — are refunded in full once verified against the payment gateway’s records.
• Approved refunds are returned to the original payment method within 5–7 business days of approval (bank posting times can add a few days).

4. Cancellation

There is no subscription to cancel — bundles are one-time purchases. Closing your account forfeits remaining bonus credits; purchased, unspent credits are handled under section 3. Accounts terminated for violating the Acceptable Use Policy are not owed refunds for credits spent on the violating activity.

5. How to reach us

All refund requests go through ejectsites@gmail.com, from the email on the account, with the purchase reference from your invoice. We respond within 3 business days.